The Energy Managers Association (EMA) represents all those involved in the energy management sector whose roles often include the buying of energy. Getting the most appropriate tariff is often not straightforward and the use of third party intermediaries is sometimes required.
The EMA members have often raised complaints against the way contracts have hidden charges and/or are more expensive than the customer was led to believe at the time of signing.
The EMA has launched a Code of Practice for Non-domestic Third Party Intermediaries and Energy Brokers (EMA Code) to ensure that there is transparency in energy purchasing.
To understand the types and scale of complaints by companies about TPIs and energy brokers, we are calling for evidence from customers. If you are unhappy with any contract please fill in the form so we can help to reduce abuses of the system in the future.